Appraisal of Stakeholder Management Practice In Tertiary Education Trust Fund (Tetfund) Construction Projects

Appraisal of Stakeholder Management Practice In Tertiary Education Trust Fund (Tetfund) Construction Projects.

ABSTRACT

Several researchers have identified the importance of managing stakeholders as major criteria for determining project success.

Project success has now extended beyond completing projects within budgets, schedule and set standards as traditionally viewed.

Satisfying key stakeholders is another criteria used in evaluating project success, thus stakeholder management is an important aspect of project management. In Nigeria, studies conducted in the research area have not assessed the adoption of stakeholder management.

Therefore, this study appraises the concept in TETFUND construction projects. Interviews were conducted with project managers that have managed TETFUND construction projects in higher institutions.

Comparative content analysis was used for analysing the interview responses. The results show the level of awareness and application of the concept within the firms;

communication identified as the major tool for managing project stakeholders; and the major barriers encountered in managing stakeholders.

Despite the awareness and acknowledgements of the importance of managing stakeholders, there is no proper adoption of the guidelines for stakeholder management as stated in literature.

TABLE OF CONTENTS

DECLARATION………….ii

CERTIFICATION…………..iii

DEDICATION…………….iv

ACKNOWLEDGEMENT……………  v

ABSTRACT……….vi

LIST OF TABLES………… x

LIST OF FIGURES………… xi

GLOSSARY OF ABBREVIATIONS…….. xii

CHAPTER ONE……………. 1

INTRODUCTION……………. 1

• Background to the study………………………………………………………………………………..    1
• Statement of research problem………………………………………………………………………     4
• Need for the study…………………………………………………………………………………………    5
• Aim and objectives………………………………………………………………………………………..    5
  • Aim……………………………………………………………………………………………………….. 5
  • Objectives………………………………………………………………………………………………. 5
• Scope and limitations……………………………………………………………………………………..   6
  • Scope………………………………………………………………………………………………………6
  • Limitations…………………………………………………………………………………………….. 6

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CHAPTER TWO………………………………………………………………………………………………….. 7

LITERATURE REVIEW……………………………………………………………………………………..       7

• The Nigerian Construction Industry………………………………………………………………    7
• Project success………………………………………………………………………………………………  8

2.2 Tertiary Education Trust Fund (TETFUND)……………………………………………….            10

• Project stakeholders…………………………………………………………………………………….    11
  • Definition………………………………………………………………………………………………12
  • Classification………………………………………………………………………………………….15
• Stakeholder management…………………………………………………………………………….     17
  • Stakeholder theory………………………………………………………………………………….18
• Stakeholder analysis and engagement processes……………………………………………      19
  • Stakeholder identification………………………………………………………………………..20
  • Prioritising……………………………………………………………………………………………..23
  • Mapping…………………………………………………………………………………………………25
  • Engaging………………………………………………………………………………………………..28
  • Managing……………………………………………………………………………………………….28
• Challenges facing stakeholder analysis………………………………………………………….      32
• Critical success factors (CSF) for stakeholder management…………………………..         33
• Importance of stakeholder ………………………………………………………                               34
• Theoretical framework for stakeholder management practice……………………..           35

CHAPTER THREE…………………………………………………………………………………………….        37

RESEARCH METHOD………………………………………………………………………………………        37

• Research design…………………………………………………………………………………………..    37
• Research method…………………………………………………………………………………………    37
• Research approach………………………………………………………………………………………    38
• Research instruments…………………………………………………………………………………..   39
• Population of the study………………………………………………………………………………..    40
• Sampling technique……………………………………………………………………………………..   41
• Data collection…………………………………………………………………………………………….. 42
• Data analysis……………………………………………………………………………………………….  43
• Framework for the research………………………………………………………………………..    43

CHAPTER FOUR……………………………………………………………………………………………….    45

DATA ANALYSIS, PRESENTATION AND DISCUSSIONS………………………………                45

• Data analysis and presentation……………………………………………………………………..     45
  • Characteristics of the interviewees…………………………………………………………… 45
  • Respondents‟ understanding of Stakeholder management practice……………..46
  • Stakeholder analysis………………………………………………………………………………..48
  • Engagement of Stakeholders…………………………………………………………………….48
  • Barriers/challenges in Managing Stakeholders…………………………………………..51
• Discussions of results……………………………………………………………………………………    52

CHAPTER FIVE…………………………………………………………………………………………………  63

SUMMARY, CONCLUSION AND RECOMMENDATION………………………………..             63

5.1 Summary of findings……………………………………………………………………………………       63

5. 2 Conclusion…………………………………………………………………………………………………64

5.3 Recommendations……………………………………………………………………………………….     64

REFERENCES……………………………………………………………………………………………………   66

APPENDIX           75

INTRODUCTION

Background to the study

The development of every country directly depends on its construction as it provides fixed assets and serves as a major aspect of production to other sectors of the economy.

The construction industry helps in providing infrastructures that improve the life of its citizens. The Nigerian Construction Industry (NCI) is not an exception as it contributes to the nation’s economy.

Yet, the NCI is coupled with challenges in terms of servicing and satisfying its clients‟ needs (Kolo and Ibrahim, 2010). Ajayi et al.

(2010) attributed disagreement among participating parties as one of the reasons for project failure in Nigeria while Onarinde (2011) further pointed out that the Nigerian Construction Industry (NCI) has not fully been able to embrace the vast importance of managing stakeholders involved in projects.

This could be as a result of its complex nature, size and other challenges that it is facing in satisfying its customers.

REFERENCES

Aaltonen, K. (2010). Stakeholder management in international projects. Unpublished PhD. Dissertation submitted to Department of Industrial Engineering and Management, School of Science and Technology. Aalto University, Finland.

Adinyira, E., Botchway, E. and Kwofie, T. E. (2012) Determining Critical Project Success Criteria for Public Housing Building Projects (PHBPS) in Ghana. Engineering Management Research; Vol. 1, No. 2; pp. 122-132, 2012.

Aibinu, A. A. and Jagboro, G. O. (2002) The Effect of Construction Delays on Project Delivery in Nigerian Construction Industry. International Journal of Project Management, 20, 593-599.

Ajayi, O.M., Ogunsanmi, O.E. and Ajayi, K.A. (2010), “Factors affecting performance of contractors on construction projects in Lagos state, Nigeria”, a publication from COBRA (The Construction, Building and Real Estate Research Conference)

Andersen, E. S., Birchall, D. A., Jessen, S. A. and Money, A. H. (2006) Exploring project success. Baltic Journal of Management, 1, 127-147.

Atkin, B. and Skitmore, M. (2008). Editorial: stakeholder management in construction.